Customer Care Support Intern

Siemens

Dubai, UAE

Job Type

Internship

Industry

Electrical & Electronic Manufacturing

Skills

Communication, People skills, Proactive

About this Role
  • ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets

  • GSP Support – creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports

  • NPS data generation, filtration via CCC, and related phone calls

  • Monthly KPI reporting as well as SRR report preparation for HQ

  • Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.

  • HQ request creation in CIGO, use of Spares on Web

  • Daily maximizer case monitoring – more info reminders, SSS/HQ reminders

  • Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications

  • Mall order routing, RPA order routing

  • Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall

  • Track repair and the investigation status and flag delays.

  • Support with visa applications, gate passes, trainings

Requirements
  • University Student: Must study a degree in Electrical/Electronic engineering.

  • Good communication skills

Ojo Insights

1. Customer Care requires good communication and problem-solving skills. To get hired, don't forget to mention strong communication skills and knowledge of Siemens products and services.

2. Talk about any previous internship experience you may have and don't forget to mention the skills of being friendly, supportive, and able to stay calm under pressure.

3. Add a technical skills section to mention your knowledge in Microsoft Office or any relevant certifications.

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