Electrical & Electronic Manufacturing
Communication, People skills, Proactive
About this Role
ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets
GSP Support – creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports
NPS data generation, filtration via CCC, and related phone calls
Monthly KPI reporting as well as SRR report preparation for HQ
Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.
HQ request creation in CIGO, use of Spares on Web
Daily maximizer case monitoring – more info reminders, SSS/HQ reminders
Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications
Mall order routing, RPA order routing
Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall
Track repair and the investigation status and flag delays.
Support with visa applications, gate passes, trainings
University Student: Must study a degree in Electrical/Electronic engineering.
Good communication skills
1. Customer Care requires good communication and problem-solving skills. To get hired, don't forget to mention strong communication skills and knowledge of Siemens products and services.
2. Talk about any previous internship experience you may have and don't forget to mention the skills of being friendly, supportive, and able to stay calm under pressure.
3. Add a technical skills section to mention your knowledge in Microsoft Office or any relevant certifications.