Customer Experience Ambassador

Cafu

Dubai, UAE

Job Type

Ambassador Program

Industry

Internet

Skills

Detail-oriented, Communication, Time management, Amiable

About this Role

You will be required to handle a range of queries, order creation, pricing, order delivery and customer feedback and complaints, provide high-quality customer experience, resolve enquires and guide customers on products and services. You will also need to accurately record details of customer interactions on provided tools and software and provide support to product design team for testing of upgrades or new products.

Requirements
  • Customer-oriented and friendly with a supportive presence on chat & phone

  • Ability to work with customers and colleagues in a fast-paced environment

  • A “can do” attitude and sense of humor is a must

  • Ability to stay calm under pressure

  • Ability to adhere to discipline and time management

Ojo Insights

1. Customer service required good communication and canvassing skills. To get hired, don't forget to mention strong communication skills and knowledge of Cafu and its products and services.

2. Talk about any previous ambassador experience you may have and don't forget to mention skills of being friendly, supportive and ability to stay calm under pressure.

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