Technical skills, problem-solving, communication, people skills
About this Role
As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
Strong people skills and a knack for problem-solving.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.
You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
You have excellent time management skills and can make decisions quickly.
Multilingual ability is a plus.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
1. This role requires good communication and problem-solving skills. To get hired, don't forget to mention strong communication skills and knowledge of Apple products and services.
2. Talk about any previous internship experience you may have and don't forget to mention the skills of being friendly, supportive, and able to stay calm under pressure.
3. Add a technical skills section to mention your knowledge in solving technical issues, with supporting certifications.