Operations Associate - Business Analytics

Careem

Dubai, UAE

Job Type

Full time

Industry

Information Technology & Services

Skills

Communication skills, Microsoft Excel, SQL, multitask

About this Role

You will be required to leverage insights from analytics data and understand fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform. You will also need to understand Captain trends and behaviors to discover the best opportunities for growth.

Requirements
  • Ability to get hands-on in a complex operational environment

  • Ability to manage multiple tasks and work with tight deadlines

  • Good communication skills

  • Ability to effectively trouble shoot problems and collaborate with teams

  • Ability to comb through large data sets to find actionable insights to drive business goals.

  • Educated to BS/MS level (or equivalent) within a subject relevant to the position

  • Expert knowledge of Microsoft Excel and SQL

  • Previous experience in similar roles is highly desirable

  • Experience working within the technology industry/start-up environment is a plus

Ojo Insights

1. Showcase your interest in the field of business analytics and customer relations. Talk in detail about any prior knowledge you may have about analytics and customer engagement strategies or certifications/courses you may have undertaken in SQL and Microsoft Excel.

2. Mention any prior internship experience in working in business analytics or collaborating with inter-departmental teams in your CV, cover letter and emails; it can really strengthen your profile.

3. Be sure to mention abilities to solve complex problems and characteristics of time management, eagerness to learn, and ability to multitask efficiently.

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