People skills, willingness to learn, communication, listening skills
About this Role
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.
Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialties and skillsets
Ability to thrive on change as products evolve
You're passionate about Apple and eager to share that passion with others.
You're willing to learn and embrace the guidelines behind Apple's unique style of service.
You have strong people skills-you're approachable, a good listener, and empathetic.
Multilingual ability is a plus.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs
1. If you have had any previous experience in an administrative or merchandising/store-management role, this should be the highlight of your CV. To get hired, don't forget to mention knowledge of Apple products and services.
2. Talk about subjects or projects you were a part of during your University that could complement job requirements.
3. Don't forget to highlight your technical skills & knowledge in your field of study. And also all the technicalities about Apple products.